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Advocates and adversaries: examining the role of supplier advocacy on customer reacquisition

  • Mark P. Leach
  • , Annie H. Liu
  • , Ellen Bolman Pullins
  • , Sijun Wang
  • University of Wyoming College of Business
  • Colorado State University
  • University of Toledo

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)316-329
Number of pages14
JournalJournal of Personal Selling and Sales Management
Volume41
Issue number4
DOIs
StatePublished - 2021

ASJC Scopus Subject Areas

  • Business and International Management
  • Marketing

Keywords

  • buying center
  • customer reacquisition
  • lost customers
  • motivation theory
  • supplier advocacy

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