Betrayal? Relationship quality implications in service recovery

Betsy Bugg Holloway; Sijun Wang; Sharon E. Beatty

doi:10.1108/08876040910985861

Betrayal? Relationship quality implications in service recovery

Betsy Bugg Holloway
, Sijun Wang
, Sharon E. Beatty

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	385-396
Number of pages	12
Journal	Journal of Services Marketing
Volume	23
Issue number	6
DOIs	https://doi.org/10.1108/08876040910985861
State	Published - Jun 2009
Externally published	Yes

ASJC Scopus Subject Areas

Marketing

Keywords

Buyer-seller relationships
Customers
Service failures

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10.1108/08876040910985861

Cite this

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author = "Holloway, \{Betsy Bugg\} and Sijun Wang and Beatty, \{Sharon E.\}",

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language = "English",

volume = "23",

pages = "385--396",

journal = "Journal of Services Marketing",

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publisher = "Emerald",

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T1 - Betrayal? Relationship quality implications in service recovery

AU - Holloway, Betsy Bugg

AU - Wang, Sijun

AU - Beatty, Sharon E.

PY - 2009/6

Y1 - 2009/6

KW - Buyer-seller relationships

KW - Customers

KW - Service failures

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DO - 10.1108/08876040910985861

M3 - Article

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EP - 396

JO - Journal of Services Marketing

JF - Journal of Services Marketing

IS - 6

ER -

Betrayal? Relationship quality implications in service recovery

ASJC Scopus Subject Areas

Keywords

Access to Document

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