Betrayal? Relationship quality implications in service recovery

Betsy Bugg Holloway; Sijun Wang; Sharon E. Beatty

doi:10.1108/08876040910985861

Betrayal? Relationship quality implications in service recovery

Betsy Bugg Holloway
, Sijun Wang
, Sharon E. Beatty

Samford University
California State Polytechnic University
University of Alabama

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	385-396
Number of pages	12
Journal	Journal of Services Marketing
Volume	23
Issue number	6
DOIs	https://doi.org/10.1108/08876040910985861
State	Published - Jun 2009
Externally published	Yes

ASJC Scopus Subject Areas

Marketing

Keywords

Buyer-seller relationships
Customers
Service failures

Access to Document

10.1108/08876040910985861

Cite this

@article{e632d89051d14223b161cf3eab2bab9f,

title = "Betrayal? Relationship quality implications in service recovery",

keywords = "Buyer-seller relationships, Customers, Service failures",

author = "Holloway, \{Betsy Bugg\} and Sijun Wang and Beatty, \{Sharon E.\}",

year = "2009",

month = jun,

doi = "10.1108/08876040910985861",

language = "English",

volume = "23",

pages = "385--396",

journal = "Journal of Services Marketing",

issn = "0887-6045",

publisher = "Emerald",

number = "6",

}

TY - JOUR

T1 - Betrayal? Relationship quality implications in service recovery

AU - Holloway, Betsy Bugg

AU - Wang, Sijun

AU - Beatty, Sharon E.

PY - 2009/6

Y1 - 2009/6

KW - Buyer-seller relationships

KW - Customers

KW - Service failures

UR - https://www.scopus.com/pages/publications/70350278744

UR - https://www.scopus.com/pages/publications/70350278744#tab=citedBy

U2 - 10.1108/08876040910985861

DO - 10.1108/08876040910985861

M3 - Article

AN - SCOPUS:70350278744

SN - 0887-6045

VL - 23

SP - 385

EP - 396

JO - Journal of Services Marketing

JF - Journal of Services Marketing

IS - 6

ER -

Betrayal? Relationship quality implications in service recovery

ASJC Scopus Subject Areas

Keywords

Access to Document

Other files and links

Cite this