@article{d0b445e58167478da5754794066f034f,
title = "Bridging employee engagement and customer engagement in a service context",
keywords = "Customer engagement, Customer gratitude, Employee engagement, Frontline employee, Perceived value, Rapport",
author = "Qi, {Ji (Miracle)} and Sijun Wang and {Lindsey Hall}, {Kristina K.}",
note = "Publisher Copyright: {\textcopyright} 2023",
year = "2023",
month = may,
doi = "10.1016/j.jbusres.2023.113803",
language = "English",
volume = "160",
journal = "Journal of Business Research",
issn = "0148-2963",
publisher = "Elsevier",
}