Consumer uncertainty and purchase decision reversals: Theory and evidence

Jeffrey D. Shulman, Marcus Cunha, Julian K. Saint Clair

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)590-605
Number of pages16
JournalMarketing Science
Volume34
Issue number4
DOIs
StatePublished - Jul 25 2015
Externally publishedYes

ASJC Scopus Subject Areas

  • Business and International Management
  • Marketing

Keywords

  • Decision reversal
  • Product returns
  • Reference-dependence
  • Service cancellations

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