@article{24acb9cddba74d85b0cae98c6f723ef8,
title = "Cross-national assessment of service quality in the telecommunication industry: Evidence from the USA and Germany",
keywords = "customer satisfaction, Germany, Service quality, Telecommunications industry, USA",
author = "Birgit Leisen and Charles Vance",
year = "2001",
month = oct,
day = "1",
doi = "10.1108/EUM0000000005904",
language = "English",
volume = "11",
pages = "307--317",
journal = "Managing Service Quality: An International Journal",
issn = "0960-4529",
number = "5",
}