@article{e00436d0eaf9473ca434880ede20545d,
title = "Differentiating goods and services retailing using form and possession utilities",
keywords = "Customization, Economic utilities, Form utility, Possession utility, Retail classification, Retail form, Services, Tangibility",
author = "Winsor, {Robert D.} and Sheth, {Jagdish N.} and Chris Manolis",
year = "2004",
month = mar,
doi = "10.1016/S0148-2963(02)00324-7",
language = "English",
volume = "57",
pages = "249--255",
journal = "Journal of Business Research",
issn = "0148-2963",
publisher = "Elsevier",
number = "3",
}