@article{9f72b3ea213d4514bd084381b55ced8c,
title = "Frontline Service Employee Compliance With Customer Special Requests",
keywords = "customer deficiencies, customer special requests, employee compliance, employee decision making, employee motivations",
author = "Beatty, {Sharon E.} and Jessica Ogilvie and Northington, {William Magnus} and Harrison, {Mary P.} and Holloway, {Betsy Bugg} and Sijun Wang",
note = "Publisher Copyright: {\textcopyright} 2015, {\textcopyright} The Author(s) 2015.",
year = "2016",
month = may,
doi = "10.1177/1094670515624978",
language = "English",
volume = "19",
pages = "158--173",
journal = "Journal of Service Research",
issn = "1094-6705",
publisher = "Sage Publications",
number = "2",
}