@article{6a8fb4a152024ec1a13aca1e9d1233e9,
title = "Managing in-store shopping disruptions with technology: the impact of self-service technology on consumer control and decision comfort",
keywords = "Decision comfort, In-store shopping, Perceived control, Self-determination theory, Self-service technology, Shopper marketing, Technology self-efficacy",
author = "Dominique Braxton and Eric Spangenberg and Cornelia Pechmann and David Sprott",
note = "Publisher Copyright: {\textcopyright} 2025 The Author(s). Published by Elsevier Inc. This is an open access article under the CC BY license. http://creativecommons.org/licenses/by/4.0/",
year = "2026",
month = mar,
doi = "10.1016/j.jbusres.2025.115952",
language = "English",
volume = "206",
journal = "Journal of Business Research",
issn = "0148-2963",
publisher = "Elsevier",
}