Measuring Consortium Impact on User Perceptions: OhioLINK and LibQUAL+™

Jeffrey Gatten

doi:10.1016/j.acalib.2004.02.004

Measuring Consortium Impact on User Perceptions: OhioLINK and LibQUAL+™

Jeffrey Gatten

William H. Hannon Library

Research output: Contribution to journal › Article › peer-review

Abstract

What is the impact of an academic library consortium on the perceptions of library services experienced by users of the member institutions' libraries? In 2002 and 2003, OhioLINK (Ohio's consortium of eighty-four Ohio universities, colleges, community colleges, and the State Library of Ohio) provided financial support for participation of member institutions in the LibQUAL+™ survey on library user perceptions. Academic libraries seem to be more alike than different when measured by service quality perceptions using the LibQUAL+™ instrument. One of the most beneficial uses of LibQUAL+™ at the consortium level may be one of continuous improvement, benchmarking against previous years' performances.

Original language	American English
Pages (from-to)	222-228
Journal	Journal of Academic Librarianship
Volume	30
Issue number	3
DOIs	https://doi.org/10.1016/j.acalib.2004.02.004
State	Published - May 2004

Keywords

consortia
universities
community colleges
state libraries

Disciplines

Library and Information Science

Access to Document

10.1016/j.acalib.2004.02.004License: Unspecified

Cite this

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title = "Measuring Consortium Impact on User Perceptions: OhioLINK and LibQUAL+{\texttrademark}",

abstract = " What is the impact of an academic library consortium on the perceptions of library services experienced by users of the member institutions' libraries? In 2002 and 2003, OhioLINK (Ohio's consortium of eighty-four Ohio universities, colleges, community colleges, and the State Library of Ohio) provided financial support for participation of member institutions in the LibQUAL+{\texttrademark} survey on library user perceptions. Academic libraries seem to be more alike than different when measured by service quality perceptions using the LibQUAL+{\texttrademark} instrument. One of the most beneficial uses of LibQUAL+{\texttrademark} at the consortium level may be one of continuous improvement, benchmarking against previous years' performances. ",

keywords = "consortia, universities, community colleges, state libraries",

author = "Jeffrey Gatten",

note = "Gatten, Jeffrey N. “Measuring Consortium Impact on User Perceptions: OhioLINK and LibQUAL+{\texttrademark}.” Journal of Academic Librarianship 30 (May 2004):222-228.",

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AB - What is the impact of an academic library consortium on the perceptions of library services experienced by users of the member institutions' libraries? In 2002 and 2003, OhioLINK (Ohio's consortium of eighty-four Ohio universities, colleges, community colleges, and the State Library of Ohio) provided financial support for participation of member institutions in the LibQUAL+™ survey on library user perceptions. Academic libraries seem to be more alike than different when measured by service quality perceptions using the LibQUAL+™ instrument. One of the most beneficial uses of LibQUAL+™ at the consortium level may be one of continuous improvement, benchmarking against previous years' performances.

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KW - universities

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