Ordering Up Gimlet for Data Mining Success.

Susan Gardner; Ken Simon

Ordering Up Gimlet for Data Mining Success.

Susan Gardner, Ken Simon

William H. Hannon Library

Loyola Marymount University

Research output: Contribution to conference › Presentation

Abstract

The Reference Department at Loyola Marymount University’s (LMU) William H. Hannon Library experimented with using the Gimlet question tracking system to record statistics on all encounters at their new “almost 24/7” Information Desk. This workshop will chronicle the implementation of Gimlet at the Information Desk and highlight the data analysis techniques that led to several advancements in staffing and service.

Original language	American English
State	Published - Aug 1 2010
Event	RUSA (Reference User Services Association) Reference Renaissance Conference - Duration: Aug 1 2010 → …

Conference

Conference	RUSA (Reference User Services Association) Reference Renaissance Conference
Period	8/1/10 → …

Keywords

assessment
academic libraries
statistics
reference services

Disciplines

Library and Information Science

Cite this

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title = "Ordering Up Gimlet for Data Mining Success.",

abstract = " The Reference Department at Loyola Marymount University{\textquoteright}s (LMU) William H. Hannon Library experimented with using the Gimlet question tracking system to record statistics on all encounters at their new “almost 24/7” Information Desk. This workshop will chronicle the implementation of Gimlet at the Information Desk and highlight the data analysis techniques that led to several advancements in staffing and service.",

keywords = "assessment, academic libraries, statistics, reference services",

author = "Susan Gardner and Ken Simon",

year = "2010",

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language = "American English",

note = "RUSA (Reference User Services Association) Reference Renaissance Conference ; Conference date: 01-08-2010",

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TY - CONF

T1 - Ordering Up Gimlet for Data Mining Success.

AU - Gardner, Susan

AU - Simon, Ken

PY - 2010/8/1

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N2 - The Reference Department at Loyola Marymount University’s (LMU) William H. Hannon Library experimented with using the Gimlet question tracking system to record statistics on all encounters at their new “almost 24/7” Information Desk. This workshop will chronicle the implementation of Gimlet at the Information Desk and highlight the data analysis techniques that led to several advancements in staffing and service.

AB - The Reference Department at Loyola Marymount University’s (LMU) William H. Hannon Library experimented with using the Gimlet question tracking system to record statistics on all encounters at their new “almost 24/7” Information Desk. This workshop will chronicle the implementation of Gimlet at the Information Desk and highlight the data analysis techniques that led to several advancements in staffing and service.

KW - assessment

KW - academic libraries

KW - statistics

KW - reference services

UR - https://digitalcommons.lmu.edu/librarian_pubs/72/

M3 - Presentation

T2 - RUSA (Reference User Services Association) Reference Renaissance Conference

Y2 - 1 August 2010

ER -

Ordering Up Gimlet for Data Mining Success.

Abstract

Conference

Keywords

Disciplines

Other files and links

Cite this