Ordering Up Gimlet for Data Mining Success.

Susan Gardner; Ken Simon

Ordering Up Gimlet for Data Mining Success.

Susan Gardner, Ken Simon

Loyola Marymount University

Research output: Other contribution

Abstract

The Reference Department at Loyola Marymount University’s (LMU) William H. Hannon Library experimented with using the Gimlet question tracking system to record statistics on all encounters at their new “almost 24/7” Information Desk. This workshop will chronicle the implementation of Gimlet at the Information Desk and highlight the data analysis techniques that led to several advancements in staffing and service.

Original language	Undefined/Unknown
State	Published - Aug 1 2010

Publication series

Name	Librarian Publications & Presentations

Access to Document

http://digitalcommons.lmu.edu/librarian_pubs/72

Cite this

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title = "Ordering Up Gimlet for Data Mining Success.",

abstract = "The Reference Department at Loyola Marymount University{\textquoteright}s (LMU) William H. Hannon Library experimented with using the Gimlet question tracking system to record statistics on all encounters at their new “almost 24/7” Information Desk. This workshop will chronicle the implementation of Gimlet at the Information Desk and highlight the data analysis techniques that led to several advancements in staffing and service.",

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AB - The Reference Department at Loyola Marymount University’s (LMU) William H. Hannon Library experimented with using the Gimlet question tracking system to record statistics on all encounters at their new “almost 24/7” Information Desk. This workshop will chronicle the implementation of Gimlet at the Information Desk and highlight the data analysis techniques that led to several advancements in staffing and service.

M3 - Other contribution

T3 - Librarian Publications & Presentations

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