@inbook{34859586bbb14c958804725a45f24d93,
title = "Rapport-Building Opportunities and Challenges in Technology-Infused Service Encounters",
keywords = "Customer-robot rapport, Service robots, Technology-infused service encounters, Virtual rapport",
author = "Sijun Wang and Gremler, {Dwayne D.}",
note = "Publisher Copyright: {\textcopyright} The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer Nature Switzerland AG 2022.",
year = "2022",
month = jan,
day = "1",
doi = "10.1007/978-3-030-91828-6_43",
language = "English",
isbn = "9783030918279",
pages = "907--923",
booktitle = "The Palgrave Handbook of Service Management",
publisher = "Springer International Publishing",
}