@inbook{1d919291812742e5acab9e3e9fd82cdb,
title = "Service Delivery: a Postmodern Perspective",
keywords = "Consumer Research, Service Customer, Service Employee, Service Organization, Service Quality",
author = "Chris Manolis and Winsor, {Robert D.} and Kelley, {Scott W.}",
note = "Publisher Copyright: {\textcopyright} 2015, The Academy of Marketing Science.",
year = "2015",
doi = "10.1007/978-3-319-13144-3_12",
language = "English",
series = "Developments in Marketing Science: Proceedings of the Academy of Marketing Science",
publisher = "Springer Nature",
pages = "51--55",
booktitle = "Developments in Marketing Science",
}