Service quality perspectives and satisfaction in private banking

Walfried M. Lassar, Chris Manolis, Robert D. Winsor

Research output: Contribution to journalReview articlepeer-review

Original languageEnglish
Pages (from-to)244-271
Number of pages28
JournalJournal of Services Marketing
Volume14
Issue number3
DOIs
StatePublished - Jun 1 2000

ASJC Scopus Subject Areas

  • Marketing

Keywords

  • Banking
  • Customer satisfaction
  • Service quality

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