Service quality perspectives and satisfaction in private banking

Walfried M. Lassar; Chris Manolis; Robert D. Winsor

doi:10.1108/08876040010327248

Service quality perspectives and satisfaction in private banking

Walfried M. Lassar, Chris Manolis, Robert D. Winsor

Research output: Contribution to journal › Review article › peer-review

Original language	English
Pages (from-to)	244-271
Number of pages	28
Journal	Journal of Services Marketing
Volume	14
Issue number	3
DOIs	https://doi.org/10.1108/08876040010327248
State	Published - Jun 1 2000

ASJC Scopus Subject Areas

Marketing

Keywords

Banking
Customer satisfaction
Service quality

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10.1108/08876040010327248

Cite this

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title = "Service quality perspectives and satisfaction in private banking",

keywords = "Banking, Customer satisfaction, Service quality",

author = "Lassar, {Walfried M.} and Chris Manolis and Winsor, {Robert D.}",

year = "2000",

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language = "English",

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journal = "Journal of Services Marketing",

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publisher = "Emerald",

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T1 - Service quality perspectives and satisfaction in private banking

AU - Lassar, Walfried M.

AU - Manolis, Chris

AU - Winsor, Robert D.

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Y1 - 2000/6/1

KW - Banking

KW - Customer satisfaction

KW - Service quality

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JF - Journal of Services Marketing

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Service quality perspectives and satisfaction in private banking

ASJC Scopus Subject Areas

Keywords

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