Service quality perspectives and satisfaction in private banking

Walfried M. Lassar; Chris Manolis; Robert D. Winsor

doi:10.1108/02652320010349067

Service quality perspectives and satisfaction in private banking

Walfried M. Lassar, Chris Manolis, Robert D. Winsor

Research output: Contribution to journal › Review article › peer-review

Original language	English
Pages (from-to)	181-199
Number of pages	19
Journal	International Journal of Bank Marketing
Volume	18
Issue number	4
DOIs	https://doi.org/10.1108/02652320010349067
State	Published - Jul 1 2000

ASJC Scopus Subject Areas

Marketing

Keywords

Banking
Customer satisfaction
Service quality

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10.1108/02652320010349067

Cite this

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title = "Service quality perspectives and satisfaction in private banking",

keywords = "Banking, Customer satisfaction, Service quality",

author = "Lassar, {Walfried M.} and Chris Manolis and Winsor, {Robert D.}",

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AU - Lassar, Walfried M.

AU - Manolis, Chris

AU - Winsor, Robert D.

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KW - Customer satisfaction

KW - Service quality

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JO - International Journal of Bank Marketing

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Service quality perspectives and satisfaction in private banking

ASJC Scopus Subject Areas

Keywords

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