@article{ef6fa1b0501142069d67efaea8a86f7f,
title = "Service quality perspectives and satisfaction in private banking",
keywords = "Banking, Customer satisfaction, Service quality",
author = "Lassar, \{Walfried M.\} and Chris Manolis and Winsor, \{Robert D.\}",
year = "2000",
month = jul,
day = "1",
doi = "10.1108/02652320010349067",
language = "English",
volume = "18",
pages = "181--199",
journal = "International Journal of Bank Marketing",
issn = "0265-2323",
publisher = "Emerald",
number = "4",
}