Service quality perspectives and satisfaction in private banking

Walfried M. Lassar; Chris Manolis; Robert D. Winsor

doi:10.1108/08876040010327248

Service quality perspectives and satisfaction in private banking

Walfried M. Lassar
, Chris Manolis
, Robert D. Winsor

Research output: Contribution to journal › Review article › peer-review

Original language	English
Pages (from-to)	244-271
Number of pages	28
Journal	Journal of Services Marketing
Volume	14
Issue number	3
DOIs	https://doi.org/10.1108/08876040010327248
State	Published - Jun 1 2000

ASJC Scopus Subject Areas

Marketing

Keywords

Banking
Customer satisfaction
Service quality

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10.1108/08876040010327248

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@article{a407e4f08e014498b69a9f0ba1de0e71,

title = "Service quality perspectives and satisfaction in private banking",

keywords = "Banking, Customer satisfaction, Service quality",

author = "Lassar, \{Walfried M.\} and Chris Manolis and Winsor, \{Robert D.\}",

year = "2000",

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language = "English",

volume = "14",

pages = "244--271",

journal = "Journal of Services Marketing",

issn = "0887-6045",

publisher = "Emerald",

number = "3",

}

TY - JOUR

T1 - Service quality perspectives and satisfaction in private banking

AU - Lassar, Walfried M.

AU - Manolis, Chris

AU - Winsor, Robert D.

PY - 2000/6/1

Y1 - 2000/6/1

KW - Banking

KW - Customer satisfaction

KW - Service quality

UR - https://www.scopus.com/pages/publications/84986146380

UR - https://www.scopus.com/pages/publications/84986146380#tab=citedBy

U2 - 10.1108/08876040010327248

DO - 10.1108/08876040010327248

M3 - Review article

AN - SCOPUS:84986146380

SN - 0887-6045

VL - 14

SP - 244

EP - 271

JO - Journal of Services Marketing

JF - Journal of Services Marketing

IS - 3

ER -

Service quality perspectives and satisfaction in private banking

ASJC Scopus Subject Areas

Keywords

Access to Document

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