@inbook{662d4dfc9ad74152a7a5a154750abe49,
title = "The OhioLINK LibQUAL+{\texttrademark} 2002 experience: A consortium looks at service quality",
keywords = "Consortia, LibQUAL+{\texttrademark}, Library service quality, OhioLINK, Peer comparison",
author = "Jeff Gatten",
note = "Publisher Copyright: {\textcopyright} 2005 by The Haworth Press, Inc. All rights reserved.",
year = "2004",
doi = "10.1300/J111v40n03_03",
language = "English",
isbn = "9781315808543",
pages = "19--48",
booktitle = "Libraries Act on Their LibQUAL+ Findings",
publisher = "Taylor and Francis",
}