@article{9a8254fb8bc84407aab6583bbec29717,
title = "The return on investment of rank and yank in a simulated call-center environment",
keywords = "Call centers, Forced distribution rating systems, Rank and yank, Simulation, Voluntary turnover",
author = "Adsit, {Dennis J.} and Bobrow, {Warren S.} and Hegel, {Peter S.} and Fitzpatrick, {Ben G.}",
note = "Publisher Copyright: {\textcopyright} 2018 American Psychological Association.",
year = "2018",
month = feb,
day = "1",
doi = "10.1037/cpb0000103",
language = "English",
volume = "70",
pages = "113--128",
journal = "Consulting Psychology Journal",
issn = "1065-9293",
publisher = "American Psychological Association",
number = "2",
}