The role of cumulative online purchasing experience in service recovery management

Betsy Bugg Holloway, Sijun Wang, Janet Turner Parish

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	54-66
Number of pages	13
Journal	Journal of Interactive Marketing
Volume	19
Issue number	3
DOIs	https://doi.org/10.1002/dir.20043
State	Published - 2005
Externally published	Yes

ASJC Scopus Subject Areas

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